To Our Loyal Customers,
We would never offer your precious family pet anything that wasn’t 100% healthy and safe. Which means we are diligent in the selection of our suppliers. From all the suppliers available, we only choose the most reliable who provide consistent quality.
Our company was linked to a “voluntary” recall of treats from May 2012 to September 2012 from Kasel Industries. This FDA report from Kasel Inc. did not involve ANY contaminated items, only “possibly” tainted products. As stated in the report “Kasel Industries has not received any reports of illnesses to date in connection with these products.”
We’re sharing this information with you not because we believe anything is wrong but because your pet’s health and safety is paramount. And as an open company we would always rather err on the side of safety. However, we ask you to discard these treats if you believe you still possess them. We have tracking and lot numbers on all orders if you believe you might have purchased these treats. Please email firstname.lastname@example.org for this information. We will be emailing all customers that could have been potentially affected by this voluntary recall so you will receive personal contact from us.
Please note, this is a completely isolated incident that makes up a minimal percentage of our total product offering. Though there have been zero reports of known health issues we ask that you be proactive and share with us if you have experienced otherwise. Only the following items could have been affected and only from April - September of 2012. Kasel manufacturers zero of our other products and their products were not stored or mixed with any of our other products.
USA made Chicken Jerky in 16 oz. bags only
Beef Knee Caps
Sliced Buffalo Hearts
Pork Jerky Strips
Beef Lobster Tails
Again, we share this with you because we value you and your pet. Please share this information with your friends and family. Thank you for your continual business and support. -BestBullySticks