Call Best Bully Sticks (877) 483-5853 or  Best Bully Sticks Live Chat Live Chat

Privacy policy


At Best Bully's, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.


Best Bully Sticks has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the site www.bestbullysticks.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact Lauren Mckay at [877.483.5853]. If you are not satisfied with our response you can contact TRUSTe here.

The Information We Collect: If you purchase a product from us , we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email address, address and financial information (such as credit card number and expiration date).


Our shopping cart is hosted on our third party service provider's platform. All of the information collected on these pages are collected by Best Bully Sticks. Our privacy policy governs the collection and use of this information. Our third party platform provider has no access or control to over this information.


We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


If you order a Gift Certificate for someone else, we will collect their name, email address, and mailing address. We collect this information for the sole purpose of providing them with the gift certificate that you have purchased for them. We do not use this information for any other reason nor will we share this information with third parties.


We Do Not Share Your Personal Information: Best Bully's does not sell, trade, or rent your personal information other than as disclosed within this privacy policy. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site


Agents/Service Providers
We use other third parties such as a shipping company to fulfill orders, a third party shipping cart platform provider, and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. We will share your name, billing address, shipping address and credit card information as necessary for the third party to provide that service.


These third parties are prohibited from using your personally identifiable information for promotional purposes.


Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Best Bully Sticks stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.


Your friend may contact us at info@bestbullysticks.com to request that we remove this information from our database.


Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct or update it when you place another order on the site or by emailing our Customer Support at info@bestbullysticks.com or by contacting us by telephone or postal mail via the contact information listed below.


Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.


Blog:
If you use the blog on our Web site, you should be aware that any personally identifiable information including videos and photos you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs.


Customer Testimonials/Reviews:
We post customer testimonials and reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent to post their name along with their testimonial or review prior to posting.


Use of Cookies:
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.


We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.


We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.


If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as storing items in your shopping cart.


Third Party Cookies
The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.


Clear Gifs (Web Beacons/Web Bugs
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.


Links to Other Sites
If you click on a link to a third party site, you will leave www.bestbullysticks.com and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as www.bestbullysticks.com. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to www.bestbullysticks.com, you should read that site's privacy statement before providing any personally identifiable information.


Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.


AddThis/ShareThis Widgets
We use the AddThis and ShareThis widget on our site to allow you to share our site or blog posts with your friends on social networking sites. Best Bully Sticks has no access or control over the privacy practices of the third party sites you wish to post links on.


Within these widgets you may tell your friend about our site. Your friends name and email address will be collected in order to allow you to invite your friend to visit our site. Our privacy policy does not govern the collection and use of the information collected within the widgets.


Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).


We use this information to notify contest winners of prizes and to improve site functionality in the case of surveys.


Best Bully Sticks, 5701 Eastport Blvd, Richmond, VA 23231 877.483.5853


Security
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


If you have any questions about security on our Web site, you can email us at info@bestbullysticks.com


When entering sensitive information such as your credit card number on our order forms, this information is SSL encrypted by our third party platform provider.


Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our website.

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